Simon Thomas is the first member of the British section to be elected to the Executive Board the UICH for 30 years. Simon first received his Golden Keys in 1992, becoming the youngest member of Les Clefs d’Or.
Originally from Wrexham in North Wales, in 1986, Simon was lured by the bright lights of London and began his hotel career as a pageboy at the Grosvenor House Hotel. He immediately developed a love of hotels and found his niche in the role of Concierge at the hotel before moving to The Sheraton Park Tower.
Simon took his first Head Concierge role, at the re-opening Royal Garden Hotel when, at the time, aged 25, he was the youngest Head Concierge in London. Simon then moved to the Renaissance Chancery Court before accepting his previous role as Head Concierge of Rocco Forte’s flagship property Brown’s Hotel in 2005. Simon Thomas joined The Lanesborough 2014 as Head Concierge and as an invaluable member of the opening team. Simon is one of London’s most important and influential concierges, respected by guests, colleagues and the industry. Simon manages a team of around 32 including chauffeurs, porters and doormen, providing the highest level of service.
Simon’s knowledge of London and his attention to detail are second to none. Genuinely enjoying his job and being able to help people, Simon is never too proud to do things himself and believes in being exemplary to the team.
Simon is extremely proud to have been the first and only concierge to be awarded The Master Innholder’s scholarship for Cranfield University School of Management, where he graduated as a St. Julian’s Scholar.
Highly respected in the industry, Simon is often called upon to represent concierges and to talk about customer service. He was chosen by LVMH and Watches of Switzerland to talk to and train their staff on customer service and is involved in instigating and running a concierge mentoring scheme for American Express.
As an active Ambassador for Springboard, the charity that promotes career opportunities within the hospitality industry, Simon invests time regularly working with the Bromley Education Business Partnership encouraging young people to enter the field.
Simon lives in Bromley in Kent with his wife, General Manager of a London hotel, and nine year old daughter.